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We have a 15 minute grace period. After the 15 minutes have passed, the appointment will be canceled and will result in a 100% charge of the booked service. No calls/no shows as well as cancellations made within 24 hours of the booked service will result in a 100% charge of that booked service. Because of our cancellation policy, we require a card on file when booking. We understand that life happens and if you do need to cancel or reschedule, please do so 24 hours in advance!